He spent a lot of time on the phone with my husband who was away at the time and came back more then once to make sure it was working out and we were happy and went above and beyond to make right by us any way he could. As far as getting out of Alarm Pro I thank them for the monitoring they did for us but we wanted to have updated equipment and our guest house all on one system for a reasonable price, not more money and Alarm Pro couldn’t give us that. I am sorry to all of the people who have come in contact with rude security sales people…I see the problem now…. however I became interested in Vivints product and how helpful it is…. I have sold alarm systems for over 20 yrs. and have seen tacts like the above mentioned within all companies……it’s bad management and greed that leads to this behavior…. it is a commmision based business…. Thank you all for your input, I think I will check out working for the company here in Florida…. my last position was that of a compliance agent. I’m in hope I can change some of these problems in the futureWelp I feel like a lot of you are going to dislike me for this but I had a great experience with my Vivint sales guy. I did tell him I’m not interested at first but he kept on talking.